ITSMS Workshop

IT service management represents systematic approaches to the operations and maintenance of IT applications and IT infrastructure. The awareness of the importance of IT service management for the success of organizational IT projects and initiatives increases continuously in industry and research. The purpose of this workshop is to bring together researchers and practitioners in the field of IT service management. In particular, we want to discuss IT service management from a computer scientist and data expert viewpoint. We want to foster an interdisciplinary discussion of gaps, tensions and mutual dependencies between approaches from the disciplines of quality management, information systems, software engineering and computer science. Contributions that propose innovative methods, tools and technologies that support IT service management are highly welcome. Also, we are highly interested in contributions that report on experiences in IT service management projects and initiatives.

Keynote Speaker

Will be announced soon…

Relevant topics for submissions include, but are not limited to:

  • ITIL, COBIT, ISO 20000, ISO 27000, ISO 9000
  • Configuration Management Databases, IT Asset Management Systems
  • Ticket Systems, Incident and Problem Management Tools
  • Integrated Service Management Platforms
  • Software Engineering Lifecycle Management
  • System Landscape Management, Enterprise Application Architecture
  • SOA Governance, SaaS, Cloud Computing

Workshop Chairs

  • Verena Geist, Software Competence Center Hagenberg, Austria
  • Daniel Jabornig, FAW GmbH, Austria
  • Peter Regner, Johannes Kepler University Linz, Austria

Important Dates

  • Submission of Full Papers: April 23, 2012 (extended)
  • Notification of Acceptance: May 14, 2012
  • Registration of Participation: May 31, 2012
  • Camera-ready Copies: June 8, 2012 (extended)
  • Workshop: September 3, 2012 (Monday, 10:30 – 17:00)


Accepted papers will be published by Conference Publishing Services (CPS) as proceedings of the DEXA 2012 workshops. Authors are invited to submit original, unpublished research and application papers that are not being considered in another forum. Manuscripts will be limited to 5 two-column pages including figures and references. Please follow the Conference Publishing Services Author Guidelines to prepare your papers. Authors of accepted papers are requested to sign the copyright form. The author guidelines can be found at:

Papers have to be electronically (PDF, DOC) submitted via the DEXA submission system:

At least one author of each accepted paper is required to attend the conference and present the paper.

PC Committee

  • Miklos Biro, Software Competence Center Hagenberg GmbH, Austria
  • Behzad Bordbar, University of Birmingham, UK
  • Verena Geist, Software Competence Center Hagenberg GmbH, Austria (PC Co-Chair)
  • Jon Iden, Norwegian School of Economics, Norway
  • Daniel Jabornig, FAW GmbH, Austria (PC Co-Chair)
  • Marko Jäntti, University of Eastern Finland, Kuopio, Finland
  • Werner Leithner, COGNOR Stahlhandel, Austria
  • Siniša Nešković, University of Belgrade, Yugoslavia
  • Peter Regner, Johannes-Kepler University Linz, Austria (PC Co-Chair)
  • Christian Russ, SoftwareONE, Switzerland
  • Marcin Sikorski, Technical University Gdansk, Poland
  • Marcus Spies, Ludwig-Maximilians University Munich, Germany
  • Giancarlo Succi, Free University Bozen, Italy
  • Bernhard Thalheim, University of Kiel, Germany
  • Thomas Wiesinger, COGNOR Stahlhandel, Austria